Q. Do you have a minimum order?
No, we don’t have a minimum order.
Q. How much is shipping?
It depends on what you order, where you live, and how fast you want it. Your shopping cart has a shipping cost estimator under the subtotal. The actual shipping charge may differ, but the estimator is a good place to start.
NOTE: The quoted rate in our shopping cart for oversized items (like bumper covers, body panels, etc.) is often incorrect. If you order one of these parts and the quoted rate is incorrect, we will contact you to see if you are OK with the corrected shipping price or if you'd like us to cancel your order.
Q. What shipping methods do you offer?
We offer ground, next day, and second day shipping via FedEx.
Q. Do you offer rush shipping?
Next day and second day shipping are only available when you place an order over the phone. Please note that next day orders placed on Fridays will not be delivered until Monday.
Q. How long does it take to process and ship my order?
If you placed an order for an item with 24-hour availability (in stock part), your total processing time is 2 to 24 hours, plus 2 to 6 days shipping time (depending on where you live).
On average, you can expect your package to be delivered within 4 to 9 business days of placing your order.
Q. How long does shipping take?
It depends on which shipping option you choose. Ground shipping can take up to six days.
Q. Will you provide tracking information?
Of course! We’ll send you an email with the tracking information as soon as we ship out your order.
Q. If I pay by credit card, will you charge my card once the item has shipped?
No; we’ll charge your card as soon as you place your order.
Q. If I ordered a part that’s out of stock, when will it ship?
In the unlikely case that one of our parts is out of stock, we ship it out as soon as the manufacturer delivers to us.
Q. Can you ship my order to multiple addresses?
Absolutely! Our shopping cart does not offer that option yet, but we will be more than happy to make arrangements for you if you contact us via phone or email. Note, most orders over $100 must be shipped to the billing address.
Q. Where do you ship to?
We ship to Alaska, Hawaii, and the lower 48 US states.
Q. Do you ship to PO Boxes or APOs/FPOs?
No, sorry. Our freight carrier does not deliver to PO or APO/FPO boxes.
Q. Do you ship internationally?
No, sorry. We only ship within the United States.
Q. Do you ship hazardous items?
No, we don’t.
The online catalog lists some items that are considered hazardous and cannot be shipped, but they can be picked up by you at our local facility. These items include, but are not limited to: batteries, paint, oil, antifreeze, airbags, seatbelts equipped with pretensioners, and any other fluids. Glass and other items that are considered fragile or commonly broken cannot be shipped.
If you order any of these items, you will be notified that we cannot ship them.
Q. Do you ship oversized parts?
Yes, we do ship many oversized parts, except for fragile or commonly damaged parts. Note, oversized parts will incur an additional charge.
Q. Do I have to sign for my shipment?
All orders over $300 will require an indirect signature, which can be done on FedEx's website when you track your shipment. Orders over $500 require a direct signature.
Q. What happens if you ship the wrong part?
Contact us right away and we’ll issue a call tag with our freight company and send out the correct part.
Q. What happens if the part is damaged during shipping?
We recommend you inspect packages before signing for them. Then, if you discover a damaged part, notify the delivery person and call or email us right away. We’ll assist you with the claims process with the shipping company. We’ll also send you a working replacement part as soon as possible.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
If you enter your VIN during checkout, that reduces the odds of an error considerably.
Of course, you can also call us to verify fitment. We’re happy to help you find the exact part you need.
Q. What happens if the part doesn’t fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, start the return process within 10 business days of receiving your order and you'll get your refund.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
Call us ASAP and if we haven’t shipped out your order yet, we’ll try to change the address for you. If the order has already shipped, contact the shipping carrier and see if they can reroute your package.
Q. What if I never receive my order?
Look up the tracking number to see where your package ended up. If it ended up somewhere else, call us and we’ll figure something out. If it was delivered at your address, it’d be best to contact the shipping carrier to find out what happened.
Q. Can I cancel my order?
You may cancel an order within 48 hours if it has not already shipped by sending a cancellation e-mail to firstname.lastname@example.org or by calling 1-866-596-1970 and asking for parts. We will make every effort to cancel your order, but we cannot cancel orders that have already been shipped.
If your order has shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will incur a two-way shipping charge. We strongly recommend that you accept the merchandise and then proceed through our normal return process.
Q. What happens if I refuse the shipment?
If you refuse the shipment, you will be charged a 20% restocking fee on the entire order once we get the package back without an approved return authorization number. No shipping charges will be refunded, and you’ll have to pay extra for return shipping.
It’d be much easier for you to accept the shipment and then start the return process. Our Return Policy has all the information you need.