Q. What happens if you send me the wrong part?
A. Contact us right away. We’ll issue a call tag with our freight company and send out the correct part
Q. What happens if I order the wrong part?
A. You’re more than welcome to return or exchange it! You can learn more about our return policy here.
Q. How long does it take for a part to arrive at my door?
A. If you placed an order for an item with 24-hour availability (in stock part), your total processing time is 2 to 24 hours, plus 2 to 6 days shipping time (depending on where you live). On average, you can expect your package to be delivered within 4 to 9 business days of placing your order.
Q. What happens if I need to return or exchange a part?
A. We accept most returns or exchanges. Please refer to our Return Policy page for additional questions.
Q. What if the part is broken or damaged during shipping?
A. All of the parts we sell are warrantied against defect. In the event that your product is delivered defective, please let us know immediately. We will process a replacement at no additional cost, and we’ll help you file a warranty claim with Toyota. Please do not attempt to assemble, install, or modify a damaged part.
We are not responsible for any installation errors or labor, towing, or rental car expenses that occur as the result of the installation of any incorrect or defective parts
Q. Do you ship outside the US?
A. No, we do not ship internationally at this time.
Q. Do you offer express/expedited shipping?
A. Next day and second day shipping are only available when you place an order over the phone. Please note that next day orders placed on Fridays will not be delivered until Monday.
Q. What shipping methods do you offer?
A. We offer ground, next day, and second day shipping via FedEx.
Q. Can I track my package?
A. Yes, we’ll send an email with your tracking information once the order has shipped.
Q. What payment methods do you accept?
A. We accept most major credit cards and Pay Pal. For additional questions, please call us.
Q. How do you protect my credit card information?
A. Our site is 2048-bit SSL Secured, which means your personal and credit card information is encrypted to keep it safe.
Q. What do I do if I need to cancel my order?
A. You may cancel an order within 48 hours if it has not already shipped by sending a cancellation e-mail to firstname.lastname@example.org or by calling 1-866-596-1970 and asking for parts. We will make every effort to cancel your order, but we cannot cancel orders that have already been shipped.
If your order has shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee. Refusal of the shipment from the carrier will incur a two-way shipping charge. We strongly recommend that you accept the merchandise and then proceed through our normal return process.
Q. Do I need to have an account to order a part?
A. Nope! You can order at any time without making an account with us; however, we recommend creating an account for easier order tracking.
Q. Do you offer a warranty?
A. All OEM Toyota parts are covered by the nationwide Toyota factory warranty.
Q. How do replacement parts affect my vehicle’s warranty?
A. Genuine OEM Toyota parts have no effect on your vehicle's warranty.
Q. How can I be sure the part I need will fit my vehicle?
A. The best way is to contact us. We have six trained Toyota experts waiting to assist you with finding the right part for your vehicle. We look forward to hearing from you!
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A. We recommend OEM parts because they are the perfect fit for your vehicle’s specific needs. Aftermarket parts can be cheaper, but they're also less likely to deliver peak performance.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. We will label the part as “left” for the driver’s side, or “right” for the passenger side.
Q. What if I want to talk to a real person about my order?
A. Call us! We have trained professionals waiting to speak with you.
Q. What are your Customer Service hours?
A. We are open Monday through Friday 7am to 7pm, Saturdays 8am to 4pm, and Sunday 10am to 4pm CST. You can email any time.
Q. Do you ever offer coupons or discounts?
Q. Do you charge sales tax?
A. We do charge sales tax on orders for local pickup or that are shipped to Kansas or Missouri.
Q. Are you selling Genuine Toyota Parts?
A. Yes, we are a Toyota dealer in the Midwest who specializes in selling Toyota parts online at wholesale prices. We guarantee your parts are brand new Genuine Factory Toyota parts in original Toyota packaging.
Q. What is a VIN and why do I need it?
A. Your Vehicle Identification Number tells us everything about your Toyota, from engine codes to interior color to the day it was built. This all but guarantees absolute accuracy on your order.
Q. Where can I find my VIN?
A. The easiest place to find your Toyota's VIN is on your insurance card, but you can also find it on your registration or even on the driver's door jam or at the base of the windshield on the driver's side.
Q. Why are these parts are so much cheaper than my local dealer?
A. We sell a lot more parts than your local dealer. Our large sales volume enables us to give you a wholesale price on everything from Toyota engine parts to door handle parts to replacement body parts and panels. We value your patronage and want you to come back. No gimmicks or inflated list prices here. Everything we sell is discounted down from Toyota MSRP.
Q. I don't want to look up my own parts. Can I call in my order?
A. Absolutely! We have six Toyota trained parts experts awaiting your call. We are open 7 days a week, and we look forward to hearing from you.
Q. What Toyota models are people buying the most parts for?
A. We sell a lot of parts for the Sienna, Tacoma, Prius, Sequoia, 4Runner, Camry, Corolla, and Tundra. Obviously, we offer parts for every Toyota and Scion model, but these are the most popular individual vehicle models.