Q. Can I return a part?
Of course! You have up to 10 business days after receiving your order to start the return process. We’ll accept your return if it meets all of the criteria, which is outlined on this page. Our return process is pretty straightforward:
- Ensure that the part is unused and still in its original packaging
- Call us for a return merchandise authorization (RMA) number
- Ship the order back to us with the RMA number easily visible
Q. Can I exchange a part?
Absolutely! If you wish to exchange a part, email us or call us at 866-596-1970, and we’ll start the exchange process. You will be responsible for the shipping charges. The part must be unused, in its original condition, and in its original packaging.
Q. Are there certain parts I can’t return?
Yes. We do not offer refunds for:
- Parts that have been installed
- Parts that have been disassembled
- Parts that have been damaged from incorrect installation
- Electrical parts
- Glass parts (such as windshields, door glass, etc.)
If you try to return a part that falls in one of the above categories, we’ll send it back to you and charge you for return shipping. If you’re not sure whether your part can be returned, feel free to give us a call or shoot us an email. We’ll be more than happy to assist you.
Q. How do I return or exchange an item?
First, ensure that your part meets all of the criteria within our return/exchange policy. If it does, contact us, and we’ll start the process.
Q. What if you sent me the wrong part?
Contact us right away. We’ll issue a call tag with our freight company and send out the correct part.
Q. What if I ordered the wrong part?
You’re more than welcome to return it! Keep in mind that if the part is incorrect due to your error, you’ll incur a 20% restocking fee. Such errors include:
- Looking up the wrong part
- Doing a search on the wrong part number
- Forgetting to provide your VIN number during checkout
Q. How long do I have to return or exchange a part?
You have within 10 business days of receiving your order to start the return or exchange process. Be sure to ship the part back to us within 30 days of the purchase date or the return will be cancelled and no credit will be issued.
Q. Can I return or exchange a part for any reason?
Yes, as long as the part is unused, still in brand new condition, and still in its original packaging.
Q. Do I have to pay any restocking fees?
Yes. There is a 20% restocking fee for any returns that aren't the result of an error on our part.
Q. Do I have to pay for return shipping?
Yes. Freight charges are nonrefundable. The only exception is if we sent you a wrong or defective part. In such a case, we’ll issue a call tag with our freight company.
Q. How long will it take to receive my refund?
You’ll receive your refund 5-10 business days after we issue it. We’ll notify you via email once it's issued.
Q. How long do returns take to process?
We’ll start processing your return as soon as we receive it. It should take a total of 5 to 10 business days.
Q. What if the part is defective or damaged?
All of the parts we sell are warrantied against defect. In the event that your product is delivered defective, please let us know immediately. We will process a replacement at no additional cost, and we’ll help you file a warranty claim with Toyota. Please do not attempt to assemble, install, or modify a damaged part.
We are not responsible for any installation errors or labor, towing, or rental car expenses that occur as the result of the installation of any incorrect or defective parts.
Q. What if my return never arrives? Do I still get a refund?
No, sorry. That’s why we recommend buying insurance for the return shipment. We’re not responsible for returns that get lost or damaged in transit.
Q. What if someone else purchased the part for me and I want to return or exchange it?
You’re more than welcome to return it for store credit or exchange it for another part. The original purchaser must supply a copy of the invoice though.
Q. What if I need to make a warranty claim and return a part?
If you have a part that has a warranty problem, contact us and we’ll help you figure out the next steps.
Q. What is a core return/core charge?
On some parts, we’re discounting the selling price on the assumption that you’re going to send us your old part. This old part is called a “core.” The core charge is something we add to the sale price of your part, then refund as soon as we get your old part.
Let’s say we have a $150 part. We’re willing to sell it to you for $100 if you agree to send us the old part, which has a $50 core charge. We’ll sell you the part for $150, and then refund you the $50 core charge when we receive the old part from you. Ultimately, you’ll pay $100 plus your old part for a brand new part that costs $150.
Check out our FAQ for more information. If you have a question that hasn't been answered, feel free to contact us. We’ll get back to you as soon as we can.