Within 10 business days of receiving your order from Olathe Toyota, you may return any core or incorrect part(s). All parts must be in their original condition and packaging and cannot be installed, disassembled, or damaged by incorrect installation. Items that do not meet the criteria will be returned to you, and you will be charged for return shipping. Any part that has been installed is not returnable.
If the item is incorrect due to your error, you will incur a 20% restocking fee. Examples include:
- Looked up the wrong part
- Inserted the wrong part number
- Did not provide us with your VIN number during checkout
Freight charges are not refundable.
If the incorrect part is sent to you due to our error, we will issue a CALL TAG with our freight company and send out the correct part.
Any orders refused and returned at time of delivery without an approved RETURN number will be charged a 20% restocking charge on the entire order, and shipping charges won't be refunded. Additionally, return shipping charges will be charged to you.
We are not responsible for any installation errors or labor, towing, or rental car expenses that occur as the result of the installation of any incorrect or defective parts.
We do not offer refunds for electrical or glass parts (i.e. windshields, door glass etc.)
NOTE: All parts approved for return must be sent back to us with all correct information and the RETURN number issued by us within 30 days of purchase date or the return will be cancelled and no credit will be issued.