Two days ago, on December 20th, Toyota officially announced their settlement with the National Highway Traffic Safety Administration (NHTSA). The Settlement was based on their response to the 2005 recall saga that has become such an integral part of the company’s history. While Toyota will not admit to any violations officially on the Safety Acts currently in place, they agreed to pay $32.425 million in settlements. Toyota posted a statement on their news page from Steve St. Angelo, Toyota’s Chief Quality Officer for North America, and it said:
“Toyota is pleased to have resolved these legacy issues related to the timeliness of prior recalls dating back to 2005. All 30,000 of our U.S. team members, and the tens of thousands of Americans at dealers and suppliers across the country, have worked very hard over the past year to put these issues behind us and set a new standard of responsiveness to our customers. These agreements are an opportunity to turn the page to an even more constructive relationship with NHTSA and focus even more on listening to our customers and meeting their high expectations for safe and reliable vehicles.
“As we have demonstrated in recent months, our North American operations now have a greater voice in making safety decisions, and we are taking appropriate action whenever any issues emerge. We’ve substantially strengthened our ability to investigate customer concerns through our rapid-response SMART evaluation process and other measures. And, we are continuing to equip our vehicles with advanced features, including our Star Safety System and Smart Stop Technology, both of which are standard on all new models sold in the U.S.
“We are grateful to Toyota drivers for their confidence in the quality and reliability of our vehicles, as reflected in our position as America’s leading retail auto brand. In keeping with the values that have always defined Toyota, we will always put our customers first in everything that we do.”
To see the post where this information was found, click on the link HERE. Hopefully these new policy changes and challenges Toyota is facing will help improve the quality of the Toyota Parts you know and love.